Shipping and Returns
Thank you for choosing snowbootstyle.com! We are committed to providing you with high-quality house slippers and ensuring a smooth and enjoyable shopping experience. Please read the following shipping and return policy carefully before making a purchase.
1. Shipping Policy
1.1 Shipping Areas
We currently offer shipping services to United States. We strive to ensure timely delivery of your orders, but shipping times may vary depending on the destination.
1.2 Shipping Time
Standard Shipping: Orders will be delivered within [3-4] business days after payment confirmation (the exact time may vary depending on the destination).
All delivery times are based on business days and exclude holidays. During special periods (such as sales events or adverse weather conditions), shipping may be delayed.
1.3 Shipping Fees
Shipping fees vary based on order value, delivery location, and the selected shipping method. The shipping cost will be automatically calculated and displayed during checkout.
1.4 Shipping Issues
If you encounter any issues during shipping, such as lost or damaged goods, please contact our customer service team immediately. We will assist you in resolving the issue and arrange for reshipment or a refund based on the situation.
2. Return and Exchange Policy
2.1 Return and Exchange Policy
We want you to be completely satisfied with your house slippers. If for any reason you are not happy with your purchase, you can request a return or exchange within [7] days of receiving the product. Please ensure the items are unused, in their original packaging, and undamaged.
2.2 Return and Exchange Conditions
Product Condition: The product must be unused, undamaged, unwashed, and unaltered, with the original packaging intact.
Return/Exchange Request: Please submit a return or exchange request within [7] days of receiving the product via our customer service page, providing the order number and reason for the return. We will review your request and notify you of the outcome.
Return Shipping Fees: If the return or exchange is due to a product defect or a mistake made by us, the return shipping cost will be covered by us. If the return or exchange is due to personal reasons (e.g., dislike, wrong size), you will be responsible for the return shipping costs.
2.3 Return Process
We will review your return request and respond with the next steps within [1-3] business days.
If the return is approved, you can return the item according to our instructions. We recommend using a trackable shipping method to ensure the safe return of the product.
Once we receive the returned product and verify its condition, we will process the refund within [7-10] business days.
2.4 Exchange Process
If you wish to exchange an item, please provide details of the product you want to exchange for, including the new size or style.
The exchange process is similar to the return process. You will need to submit an exchange request and return the original product. We will then send the new product based on your request.
2.5 Non-Returnable/Exchangeable Items
The following items are not eligible for return or exchange:
Discounted Items: Items purchased at a discount are not eligible for return or exchange unless there is a quality issue or an error in the order.
Used Items: Once items have been used or damaged, they cannot be returned or exchanged.
2.6 Refunds
Refunds will be processed within [7-10] business days of receiving and inspecting the returned items. Refunds will be issued to the original payment method. If the payment was made by credit card, the refund processing time may depend on the bank’s procedures.
2.7 Return/Exchange Issues
If you encounter any issues during the return or exchange process, please contact our customer service team, and we will assist you as soon as possible.
3. Contact Us
If you have any questions or concerns regarding shipping, returns, or exchanges, or need further assistance, please feel free to contact our customer service team:
Email: support@snowbootstyle.com.